Booking process & policies

Booking process

1. 1

   Event Date & Details

   Share your event date, venue/location, and event requirements.

2. 2

   Setup / Ready Timing

   Confirm the required ready time so our team can complete the decoration accordingly.

3. 3

   Booking Confirmation

   A 20% advance payment is required to confirm your booking.

4. 4

   Balance Payment

   The remaining balance must be paid after the setup is completely finished and while the Dark Sutra staff is present.

5. 5

   Event Ready

   Once the setup is completed and the payment is settled, your event is ready to enjoy.

Cancellation & rescheduling

• Cancellations made more than 24 hours before the event are eligible for a full refund.
• Cancellations made between 24 and 6 hours before the event are eligible for a 50% refund.
• Cancellations made less than 6 hours before the event are not eligible for a refund.
• Where a refund does not apply, the advance amount may be adjusted against your next booking, subject to availability.

Props & rental items

All rented items — including props, frames, neon lights, LED lights, cake tables and other decorative accessories — must be returned the next day after the event. Any damage or loss to rented items may be charged separately.

Customisation

You can customise your decoration according to your preferences, including balloon colours, LED/neon lights, themes and other decorative elements. Any additional items or special customisation requested beyond the selected package will be charged separately.